Return & Refund Policy

Return Eligibility

If an item arrives damaged, or clearly does not match the condition described on its product page, contact us within 3 days of delivery. Items must be returned unworn, unwashed, and in the same condition in which they were received.

Important Policy for Preloved Items

Every item is individually inspected and photographed before listing. Since most pieces are one of a kind, replacement or exchange may not always be possible. Signs of wear that are described and photographed on the product page are part of the item and are not grounds for return.

Non-Returnable Items

Items marked final sale.

Items damaged after delivery.

Items returned in a condition different from how they were received.

Return Process

1. Contact customer support within 3 days of delivery.

2. Provide your order number and a description of the issue.

3. Share clear photos of the item and the problem.

4. Wait for written approval before sending anything back.

5. Return the item using the instructions we provide.

6. Your refund is processed once the item has been received and checked.

Refund Method

Approved refunds are issued to the same method used for payment. For Cash on Delivery orders, refunds are made by bank transfer to an account in the customer name. Refunds are processed within 7 to 10 business days of the returned item being received.

Exchange Policy

Because each piece is unique, a direct exchange for the same item is usually not possible. Where an exchange cannot be offered we will arrange a refund or store credit.